Cisco Anyconnect Vpn Client Installation Problems

When installing and using the Cisco AnyConnect SSLVPN (Secure Sockets Layer Virtual Private Network) client problems may occur. This document will help diagnose and solve some potential issues that may be encountered. Use the links below to jump to a topic or scroll down to read all of the topics.

Otherwise, you can do what Cisco itself recommends and download the Cisco AnyConnect Secure Mobility Client v4.x, which handles VPN functions in addition to offering a wide range of extra features. This typical troubleshooting scenario applies to applications that do not work through the Cisco AnyConnect VPN Client for end-users with Microsoft Windows-based computers. These sections address and provide solutions to the problems: Installation and Virtual Adapter Issues Disconnection or Inability to Establish Initial Connection.

Connect with AnyConnect VPN. Search for the Cisco AnyConnect Secure Mobility Client app on your desktop (Type “Cisco AnyConnect” in your computer search bar OR select the Windows Start button and search in the menu items). Click to open the application. In the VPN pop-up window, enter: vpn.usc.edu; Then click Connect. Download the Cisco AnyConnect VPN client in the Related Download box in the upper-right.

Installing the SSLVPN Client

AnyConnect is a straightforward installation. To install the client, go to https://sslvpn.asu.edu/2fa and log in with your ASURITE credentials.

After you have provided your credentials, the installation will start immediately. On Windows machines, the web installation will first attempt to install the AnyConnect client through ActiveX. If you are using Google Chrome or Mozilla Firefox, this will fail, and prompt you to download the client for your operating system:

(For Mac OSX users, the link will display as Mac OS instead of Windows Desktop)

For some permitted users, specifically faculty or staff members, Cisco AnyConnect can be downloaded through My Apps in My ASU. Click on the My Apps icon on the left-hand side-bar, search in the search bar “Cisco AnyConnect,” select Download App Now and download the installation file respective to your operating system. To see if your operating is supported, view the Supported Operating Systems list for details.

Once you have finished downloading the manual installation, you are now ready to install. After completing the installation, you can now start the Cisco AnyConnect Secure Mobility Client.

Launching the SSLVPN Client

If the web installation completes without failing the automatic session, you will be connected to the VPN. After shutting down your computer, you can always reconnect through the automatic process by going to https://sslvpn.asu.edu/2fa

If you completed the manual installation of the VPN client, you will need to start the VPN from where you installed it on your computer.

The name of it on your computer (and icon) should be:

Once you launch the Cisco AnyConnect Secure Mobility Client, you will be prompted with the following window:

NOTE: Access to the ASU VPN (virtual private network) for faculty and staff is now two-factor enabled for both the Cisco AnyConnect VPN client and the VPN website. See this KB Article for more information.

To connect via the VPN website, the new site address is: https://sslvpn.asu.edu/2fa. If you connect via the Cisco AnyConnect VPN client, you will need to type the new “sslvpn.asu.edu/2fa” address into the field, like below, before clicking on “Connect”.

To use SSLVPN to have a dedicated tunnel for all traffic from you laptop back through the ASU SSLVPN, for example in the special case you are traveling in China, use: “sslvpn.asu.edu/tunnel.”

Students and student resources such as the Library can continue to use the current site address: sslvpn.asu.edu

You will be prompted for your login credentials:

• Username – Enter your ASURITE
• Password – Enter your ASURITE PASSWORD
• Enter the name of an Authentication Factor – Enter name of desired (DUO 2FA code) authentication method, see below for details.

Authentication Factor Options:

The third box is used to enter a second authentication factor.

• Type push into the box to receive a Duo push notification from the Duo app on your smartphone, then click “OK”. After you confirm the Duo push notification on your smartphone, you will be logged into the ASU 2FA VPN.
• Type phone into the box to receive a Duo phone call notification, then click “OK”. When you receive the phone call, just follow the automated instructions and you will be logged into the ASU 2FA VPN.
• Type sms into the box to receive a code via text message, then click “OK”. If you enter sms, a code will be sent to you and the Cisco AnyConnect authentication box will appear again. Re-enter your ASURITE ID, password, and in the third box enter the passcode you received from the Duo sms message to log into the ASU 2FA VPN.
• Enter a Duo Passcode. You can obtain a Duo passcode by starting the Duo app on your smartphone, clicking on the “key” button associated with your Arizona State University Duo account and then typing in the displayed code into the authentication factor field. This option does not require a cell or internet connection. The Duo app generates the code when you push the “key” button in the Duo app (red box in the image below). The second image below shows where you type this Duo passcode into the authentication factor dialog box.

Note that for security reasons, you will see dots when typing in both your ASURITE Password and authentication factor selection (push, phone, sms or Duo passcode) and the actual push, phone, sms or Duo passcode you use to authenticate with.

Duo Generated Passcode Example:

AnyConnect Sign In screen showing where to type in Duo generated passcode:

NOTE: Please be sure your Cisco AnyConnect VPN client is at least version 4.1 so that you have the best possible connectivity available. Two-factor authentication will not work with older client versions.

I'm trying to install VPN but I can't continue with the installation because everything is greyed out or only the AMP is available.

Cisco Anyconnect Vpn Client Installation Problems 2017

This happens when there is a previous installation of VPN on your machine.
First check if it is still installed:

1. From the Finder go to the Application folder.
2. Look for the 'Cisco' folder and open the folder
3. Then double click on 'Uninstall Anyconnect' start uninstall process
4. Follow instructions to uninstall VPN program
5. Reboot
   

If nothing is there here is the procedure for manually uninstalling the AnyConnect client:

Run the following shell script from the Terminal:
$ sudo /opt/cisco/vpn/bin/vpn_uninstall.sh

You will be prompted for your password. Once you enter it, just follow the steps and reboot.

If you are still having problems try this from the terminal.app and reboot:

Cisco Anyconnect Secure Mobility Client Install Error 1722

sudo pkgutil --forget com.cisco.pkg.anyconnect.vpn

Cisco Anyconnect Secure Mobility Client Problems

Here is a more detailed page for assistance.

Cisco Anyconnect Vpn Client Installation Problems List